Dreamsloft.com is owned and operated by Brandon’s Shops LLC. By using our site or by paying from us, you agree to be bound by the below terms, conditions, and policies.
In Order:
1. Returns & Cancellations
2. Privacy Policy
3. Terms of Service
4. Pay over Time with Financing
5. Price Match Guarantee
Returns and Cancellations
Cancellations & Refunds: At Dream’s Loft, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below.)
If you have questions, please send an email to info@dreamsloft.com or use the contact form.
Cancellations (Before Order Ships):
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours via chat in the bottom right, or email info@dreamsloft.com at any time.
Cancellations of Custom Orders:
Custom or made-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Jubilee Furniture.
These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer does not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis, please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation-free + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on.)
Order delays have proven to be unavoidable and outside of Dream’s Loft’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following:
When you are p from Dream’s Loft, you are aw the following of the Exchange a
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage, and provide it to Dream’s Loft within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products ended u returned, unopened, and unused. An additional restocking fee may occur.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Dream’s Loft.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors completely outside the control of Dream’s Loft (such as manufacturing and logistical constraints of our partner companies.)
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to brandon@dreamsloft.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty:
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns:
The Dream’s Loft default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error unless otherwise stated on the product page.
Nearly all of our products have a guaranteed warranty policy - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expense incurred on your end - please see individual product pages for details.
Buy-One-Get-One Promotions:
In the event of a BOGO promotion, both items must be returned for a full refund. If one or two items a returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your orders.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@dreamsloft.com.
Chargebacks:
Our team is here to assist you and resolve any issues. We have purposely made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer who files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact info@dreamsloft.com for any questions.
BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THIS SITE.
Privacy Policy
At Dream’s Loft, accessible from www.dreamsloft.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that a collected and recorded by Dream’s Loft and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website a the information that they share and/or collect in Dream’s Loft. This policy d to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Dream’s Loft follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any parable information. The purpose of the information is to trends, administer the site, track users' movement on the website, and gather demographic information.
Cookies and Web Beacons
Like any other website, Dream’s Loft uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Dream’s Loft.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Dream’s Loft, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Dream’s Loft has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Dream’s Loft's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
You can choose to disable cookies through your browser options. More detailed information about cookie management with specific web browsers can be found o the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's data, not sell the consumer's data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Dream’s Loft does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Our Privacy Policy was created with the help of the Privacy Policy Generator.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Welcome to Dream’s Loft, a service provided by Brandon’s Shops LLC ("Dream's Loft", "we", "us", or "our"). Our website, located at www.dreamsloft.com ("Site"), provides access to a variety of products and services offered by us (collectively, the "Services").
Terms of Service
By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), which include our Privacy Policy. If you do not agree to these Terms, you must not use our Services.
Modification of Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
Use of the Services
- Eligibility: You must be at least 18 years of age to use the Services. By agreeing to these Terms, you represent and warrant that you are of legal age.
- Account Registration: To access certain features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
- User Conduct: You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services in any medium; (ii) using any automated system, including robots, to access the Services; (iii) transmitting spam or other unsolicited email; (iv) attempting to interfere with the servers running the Services.
Intellectual Property Rights
The Services and all materials therein, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, sounds, videos, and all intellectual property rights related, are the exclusive property of Dream Loft and its licensors.
Purchases and Payment
- Product Descriptions: We strive to ensure that our product descriptions are accurate. However, we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free.
- Pricing: We reserve the right to adjust prices as we may determine a our sole discretion, at any time and without notice.
- Payment: By submitting an order through the Site, you authorize Dream's Loft, or its designated payment processor, to charge the account you specify for the purchase amount.
Cancellations, Returns, and Refunds
The terms governing cancellations, returns, and refunds are o in our Return Policy and Shipping Policy.
Limitation of Liability
In no event will Dream’s Loft, or its suppliers or licensors, be liable for any subject matter of these Terms under any contract, negligence, strict liability, or other legal or equitable theory for (i) any special, incidental, or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data.
Indemnification
You agree to indemnify and hold harmless Dream’s Loft, its contractors, its licensors, and their respective directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the Services.
Governing Law
These Terms shall be governed by and construed by the laws of the state where Brandon’s Shops LLC is registered, without regard to its principles of conflicts of law.
Changes to the Services
We reserve the right to change, suspend, or discontinue the Services at any time for any reason. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.
Contact Information
For any questions about these Terms, please contact us at info@dreamsloft.com.
